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 Terms and Conditions of Use 

Website owner

This website is owned and operated by The SAR Group, LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors several services related to consulting on Good Manufacturing Practices to comply with federal and local regulations in relationship to the manufacturing of finished pharmaceuticals, OTC drug products, cosmetics, food, cannabinoids, and dietary supplements; we also provide practical solutions to effectively respond Warning Letters and resume operations after being closed by a Consent Decree; we have an extensive library of procedures and validation protocols that reflect the needs of regulatory bodies and their expectations for you to apply at your facility to construct and maintain a respectable Quality System that will guarantee the protection of public and animal health by ensuring that all your products are safe, effective and of high quality. 


By accessing or using the website of our services or products, you approve that you have read, understood, and agree to be bound by these Terms.


Who can use the website and what are the requirements to create an account?

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Key commercial Terms offered to customers

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it; (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services or for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

Return and refund policy

Digital products that have been purchased for download have a no-Return and no-Refund policy. The SAR Group and its operators are willing to, however, fix bugs, and provide training and consulting if needed. On the other hand, if you had purchased a product or document by itself and later found that such document is also included on a promotional bundle that you also purchased, then you are entitled to receive a refund for such document at the discounted price settled for the bundle.

Customized logbooks and laboratory notebooks have also a no-Refund policy, however, if an error or relevant defect, e.g., a misspelling, is found, we will repair such defect and replace the product.

Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Warranties and responsibility for services and products

This site is provided by The SAR Group on an "AS IS"; and "AS AVAILABLE" basis. The SAR Group makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site, its information, and products is at your sole risk. To the full extent permissible by applicable law, The SAR Group disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, business growth, and fitness for a particular purpose. 

For customized logbooks and laboratory notebooks, when we receive a valid warranty claim that an error or relevant defect, e.g., a misspelling, is found on a product purchased from us, we will repair such defect (or defects) and replace the product.

Ownership of intellectual property, copyrights, and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of The SAR Group, LLC. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time.  


You agree to indemnify and hold The SAR Group and its owner harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall The SAR Group and its owner be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, The SAR Group and its owner assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these Terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email, or any other contact form you may provide us with (including your phone number for calls or text messages). If you do not want to receive such promotional materials or notices, please just notify us at any time.

Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the state of Florida, U.S.A. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Gainesville, FL. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.


Owner and Data Controller

The SAR Group, LLC. Gainesville, FL 32605

Owner contact email:

Users and customers are entitled to receive customer support services and to correspond with the website and its operators.

Provisions offered to user communities

The SAR Group’s website offers its users the ability to create communities in order to interact among themselves and with website’s operators in a better way. All users that join a community will have a public profile that is publicly visible to site visitors, and that their public activity (such as their posts or comments) will be visible to other visitors of the website. Users of the website can always opt-out and exit the community, and upon doing so, such user’s profile will not be publicly visible. Naturally, in such event the user will not be able to use the community features (e.g., liking, commenting, or writing posts).


Effective Date: September 9, 2017

Last Updated: September 23, 2020

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